Customer Reviews

Kelsey was very friendly! Love her personality!

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Great job 👏🏼

I had my car in to replace the rear lift gate button and fasten my grille overlay tighter. The service was done very quickly and the button was fixed just fine, but the grille overlay was left in worse shape then what I came in with; it was clear the grille was rushed and improper care was taken when attempting to fix it. I ended up fixing the grille myself which worked out a lot better than what the shop had done.

I was given special treatment to get it fixed quickly . Everyone did a great job . Thanks

The Service is good

Very professional and timely interactions with the staff. Allen was the best! Highly recommend him to work with!

Very enjoyable

Everything got fixed and the technician went above and beyond.

Very professional and knowledgeable sales consultants. Always willing to help.

I am very frustrated. My car is 3k miles out of warranty and I find out my transmission is having issues. I am bringing it to a different garage to get fixed and will be really thinking hard if I go back to any Bergstrom. I am not very happy and nothing was even said to me about this.

Everyone was very polite and professional I was very pleased and satisfied.

We suddenly had an issue with one of our work trucks and needed to get it fixed fast. As you have always taken care of our problems in the past, you were my first phone call. I was able to get the truck into the shop and your service associate Allan had it fixed in no time. It's now back on the road and running. Once again, thanks, for your help in getting things done in a short period of time and for the expert knowledge in finding the problem and getting it fixed.

I loved all of the updates (text and video) on my vehicle while it was in for service and the service advisor was amazing and very knowledgeable.

Friendly service and prompt work done on my recall.

I had completed an appointment at the Express Lube of the dealership and went home. I stopped at the grocery store first and when I went to shut the car off, I noticed the Service Engine Soon light on. It wasn't on when I left the dealership. I called the Express Lube to report this and was told to bring the car back and they would help me find out what was going on. They didn't have the correct code reader so Mike from Express Lube got me into the main service where because I have bumper to bumper warranty, they were able to diagnose the problem, which was the airbox for the air filter was not secured properly after the oil change and that was causing the issue. Everything was handled as quickly as could be under the circumstances and I couldn't have been treated better. It was a "learning opportunity" for the guys that change the oil and check the air filters. In my opinion, things happen. It's how you address the problems that really make the difference and leave the impressions.

Requested an oil change on the portal before other work was done and oil never was changed other then that service was great portal is great can keep track of progress being made just the service team should/needs to pay closer attention to the customer requests on portal

All Good

Very efficient...friendly & knowledgeable staff.

The process was easy start to finish, I had a time crunch in the morning so I needed to have my car valet to and from the location which was convenient. All and all reinforced my choice to purchase a Chevy truck. Thanks again!