Customer Reviews

Oil and tire rotation

TOP NOTCH AS ALWAYS.

Great job on the oil change, but you forgot to wash my car as was offered.

I want to commend my service consultant, Joe Nelson. It was a pleasure to work with him. He walked me through the entire process of finding an engine and installation and kept me updated.

I'm old school, so I am accustomed to paying for my services over the phone with a credit card. The way Bergstrom provides for payment opportunity, I have to comply with a web site and provide information they demand to which I have little idea what they want. For example, they wanted an OTP (or some three-letter designation that I was unfamiliar with) number, and I had to do some digging to figure what they wanted. The web site didn't explain what this number was or where to find the information that is used to fill in the blanks. It wasn't the order number, and it wasn't the payment amount. That was a hassle. Maybe it is due to using my phone as opposed to using my laptop. Other than that, I was treated well and the vehicle was repaired to my satisfaction in a timely manner.

Very pleased with the way I was treated .

Great service and great people

My Bolt has a battery recall which resulted with Bergstrom reducing the range of my battery life for a charge by a substantial percent. (Recommended remedy) As a result, for the past three months I can not drive as many miles as I have been in the past. I realize these recommendations come from GM - as an EV owner this is frustrating.

Very courteous

Poor communication, never got a phone call even though the keys and business card were together.

Loved the free car wash after the service

Helpful people

The steering wheel replacement was completed in a timely manner. The text communication from Wes was great!

Excellent

Very nice guys and girls working there Wes Ray was great to work with Go me back on the road quick

Customer service was great

Courteous staff.

Repair was completed in a timely manner as we were told. Looks great

Service was great.

Fast and easy experience