Confirmed Service Customer
I had an appointment to get my turbocharger replaced from some issues I had been having and my check engine light would come on and I would lose power. I had recieved a letter from Chevy about the turbocharger failing and it made me wonder if this was the problem with my Chevy Trax all along. The ran a diagnostic and confirmed it. I also recieved a video and on the video he pointed out that the air cooler lines were leaking. I sent the service adviser a message about it and asked if was covered under my normal warranty. I recieved no response. Then as I looked through the recommendations it showed that I should have the water pump replaced. This was not verbally explained to me. The video also stated that my tires needed to be rotated and balanced. I did not okay the charges for the water pump nor the tires. When I came in to pay my bill and I used my card and was telling the guy that this amount was going to be a hardship on me. He explained that they had a payment plan for repairs. I was SHOCKED. Nobody ever told me this because I would have definately signed up for that. Unfortunately the charges were already put on my Credit Card. I have had other problems with this vehicle in the past and not once was it mentioned about a payment plan. I am a single woman and dont make a lot of money and for me to have to pay such a huge amount has become stressful and a hardship on me. Besides all the problems with billing I feel I could have been told about all the other things and recieved answers to my questions when I ask. Not a happy customer and not sure yet if I plan on coming back.
Brenda L.
Appleton,
WI
Business Response
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